Our Reviews

Amazing experience all around.

A new service advisor was supposed to check me in but was checking in another person so I had to wait as he was figuring things out without anyone around to help him. Then when I picked up my car at 5:15 there was no one but him in the office so we had to pay the bill to him and he told us $104.70 but the amount was $107.40. I was grateful that my husband checked the written amount be writing his last check or this would have been a problem.

Took my truck in for a repair but after 2 days not even a diagnosis. Then tell me I have to pay $200 even though I have an extended warranty. Asked them what exactly they did but just got excuses why they can’t find a problem despite scanning it several weeks ago and I still have the print out they gave me in the truck. Terrible service department.

Sorry to see Johnny is gone ;( Great service had my new fob programed back in business.

Had a great experience overall with my vehicle being at the shop. They were knowledgeable about the issue on my vehicle and set me up with a rental due to the back order on the part needed for my vehicle. When I got my vehicle back, they had resolved the issue and they did a clean repair.

very quick on time friendly

Quality

Great customer service - you have excellent people working at your dealership.

Communicated what I was looking for, did not have on lot. Located and got me what I wanted.

Very friendly & willing answer any questions I had.

Would have been a 5 if I could have spoken to a human being at the office before the service was to begin.

My oil change was done quickly and the issue I thought that my truck may have had has been resolved.

Everything was done as planned and expected -- total win

Very courteous personnel and excellent service

The service rep was very helpful and courteous.

Timely process and professional.

Everyone is so kind and I feel comfortable there

The dealership employees were friendly and service was done in a reasonable amount of time

I have always been treated with the utmost respect. Very friendly staff and took care of my issues with my Buick

Service was performed in a timely manner. Very professional service advisor.

Always on point great customer service

Great, fast customer service.

Good service

Mike in your service department has bee very kind and helpful with me over the last 6 years. He is very professional and courteous. I certainly hope your dealership takes care of Mike is key to your success ! Sincerely, Jack Haley

Service and people were great

All went well with scheduling and service was grey

Good Team !!!

Got me in the truck i wanted very easy and quick

Excellent

Mike, is always a pleasure to work with. He is always happy to help and advise. Jack Haley

Service was great!

Always friendly and fast service

It was great experience with the team very professional.

Good service and friendly staff!

Our salesman was very helpful and knowledgeable.

Mike is very knowledgeable and very accommodating.

Service was prompt. The service advisor went through everything the teck checked and service done . Very professional and respectful . Was satisfied with my service and visit.

Very timely and well done

My experience was great the service was fast the staff was very friendly and helpful

The work went faster than accepted. Work went very well.

Very helpful and respectful

Everything was good except my vehicle was returned to me with a white powder substance covering inside of vehicle

The staff is so friendly and so willing to help with any questions I have.

Very professional and courteous service.

The entire staff at Victory GMC has been remarkably satisfying with my experience on the day and days after since I purchased a new Acadia Denali. The salesman Joshua did an outstanding job working with me. I plan to patronize for a long time. Thank you!

had taken my vehicle in to have parking sensor replaced on the front bumper, they did excellent work in a short quickly time Jarreua Youngblood kept me information & updated throughout the entire process

Michael always communicates well and delivers good service

Always helpful and caring with full disclosure with all communication and information

Very pleasant customer service. I appreciate that I got a text message to remind me that my service may be due. However, as per the text, I did respond to it but it did not seem to work as I got no response back. So I just called in and got that taken care of. Not a huge deal at all.

no problems

Horrible service experience once again. Could not schedule an appointment over the phone because they would not answer or call back for three days. This is the second time I’ve tried to get in touch with to get my truck serviced and had to physically walk in to get an appointment. Extremely inconvenient. Also the service personnel are not customer friendly. I’ve had such a bad experience with your service department that I sold my ‘23 Denali Ultimate pickup that I purchased from you guys new and bought another brand I will never buy from this dealership again because of how horrible the service department is.

N/A

They were awesome. Found the issue right away updated me with timelines and got to work

Great job

Good experience.

GM parts are hard to get with unknown eta’s. Dealer service team worked hard to get me back going.

Short and sweet, like always.

Was so grateful to get my first visit taken care of without an appointment. Service manager met me showed me to waiting area and got oil change and tire rotation done. Very polite gentleman.

Mr Mike isn’t very helpful. He literally argued with me about checking out my brakes. Every time I take my vehicle there, he makes me feel like a dumb Mexican female. I don’t have trouble with the other representatives, only him. I had a recall on my Arcadia brakes awhile back and I still have trouble with them. He said there was never a recall on the brakes. You check my account on how many times I bring my car for the brakes. I’m seriously thinking about driving my car to Houston GMC and let them verify if anyone has really worked on the brakes. My brother in law drove my car around in Galveston and he noticed the brakes making a grinding noise. He was a mechanic and knew what he was talking about. I had to get a little tough on Mr Mike because he kept arguing with me about checking the brakes. The other Representative looked at me with a I’m sorry ma’am look. I want to give Victoria my business but Mr Mike makes it very hard. I finally said to him please just check my brakes and I will pay whatever it takes. He didn’t say anything else after that. I hated to pick up my car because I knew I had to deal with him. I was blessed that the other representative was there to take care of me. He was so polite and helpful. I didn’t get his name but he was African American. The service dept was excellent but the customer service very lousy.

It was scheduled to take five hours . But it only took about two hours ! I really liked that ! And they did a really good job !

Great sales people

You took my 2019 Silverado Trail Boss in without an appointment for a hairline crack in the transmission pan. After the local Chevy dealership failed to support my schedule appointment. You all had it completed in about four days.

Jarreau kept in touch through the whole process which was great and very helpful

Mike did an excellent job taking care of the situation.

Very friendly reception. Timely service!

Made an appointment on-line with assistance but is not on books at garage. I live out of town so I have to wait so an appointment is crucial to not staying all am. Took almost 2 hours...

Very helpful and

Don’t know what else I can say. Once again they were on time and on track.

Oil change prompt and tire rotation was good.

All was done well and quickly and very pleasant.

Sales person was great to include sales manager

I always have a good experience with the service department. They are very professional and courteous.

My oil change was completed on time and I was kept up to date on when my vehicle would be ready.

Victory GMC did an outstanding job. Ivan, Rex and Mike were all very helpful and making the purchase smooth and successful for us.

This is a poor rating because the tech working on my truck failed to tighten the lug nuts after rotating my tires. He was fired afterwards but, should have been drug tested prior to firing him to determine if the vehicles he worked on that day all need to be rechecked.

Very professional

Mike and staff were great. Got my truck done and back on the road.

Quick and simple

Expensive as hell.

Everyone was helpful, answering all questions. Closed deal in a timely fashion.

The service was quick

Jarreau with service did excellent in working with my schedule and helping me understand the issue with my truck, as well as planning out repairs going forward

I appreciate the service I received when I took my truck in for oil change. Jurreau had a positive attitude that made the whole experience enjoyable.

Great! Love the corner for kids in waiting area for those waiting with children.

Went by just to look & see if I could trade in. Well we walked out the same day with a new 2025 GMC Canyon. They traded in my 2023 Sierra Elevation. The process was smooth, fast, to our expectations . We were able to choose what vehicle I wanted. My payments were lowered which was the main reason we wanted to trade in. All was possible to the Great Sales Consultant CARMEN HUERTA. . She went beyond our expectations. She had great patience, knowledge, understanding to our needs. We’ve been doing business with GMC for like 20 yrs. She has been the Greatest Sales Consultant we’ve ever had. Also Mr Jake made everything possible. He never disappoints us. Wonder team. Thank you’ll.

Jarreau was a huge help in this whole process. What was going totally wrong made a huge turn and I can say it was him who fixed it all with the help of his superiors.

Mike is always courteous and helpful takes time to answer questions. Always get the best service

I will be going to Aston Hopper Chevrolet from now on for I cannot believe there is a dealership in this town so small that they cannot answer their phones within 30 minutes of you putting you on hold and there is never body in the service department to answer the phone. I just let it rain. I’ll never go back.

Outstanding!

Over great communication, just straight to the point. Took a little time but was well worth it, I highly recommend check these guys out. Thanks

Did an excellent job in a timely manner.

Very friendly and helpful

I had to get a new tire because of a Screw, that was to close to the side wall and I paid out of pocket for the service and tire which was about 270 dollars out the door and also left work early to get it done. The first time my vehicle was ready they put the tire on backwards white wall out, I was fine waiting a lil longer to send it back in to get turned to the correct side but I guess while it went back to the shop and the "Mechanic" that is supposed to be ASE certified pinched and broke the valve stem to where it was barely holding air pressure in my tire and put everything back together and sent it out to me like that to drive. The next morning Im driving to work and I get a low air pressure light for the same tire I just replaced and thats when I found out about the valve stem which is ridiculous because that problem was probably seen at the dealership but never fixed, So I get back in touch with dealership and they said they would "see” if they could fix it and how it wouldn’t be under warranty, your dealership mechanic screwed up the valve stem, not me so that mean its 100% on them. There is so much more I could say about this fiasco… Watch out for the service department at Victory GMC!!! Its like they found their Certifications in a Cracker Jack box.

The service rep. called me to confirm my requests for service with a in-person phone call and not a text or email. That is the way I like it and should always be.

We had an excellent experience with Victory. We followed the sales manager from another dealership and he put us with a great salesman. The only thing I can say is they need to fix where the sidewalk meets with asphalt.

Got everything i expected

Had my truck in for 7500 mile maintenance - was well done and timely.

My service advisor Mike was friendly and attentive. Oil change was done quickly.

Jarreau assisted me with my service call in a very professional manner. All of my service calls were completed in a timely manner. The service department has a remarkably friendly atmosphere and helps on every way possible. I have one service problem that the dealership is not responsible for that I would like to have answers for and fixed properly. Since my purchase of my 2025 Acadia Denali there has been 2 system updates installed. Since the last update the software removed the “rear climate control” icon, digital temperature and fan symbol from the lower right corner of the infotainment display screen. My wife and I used this icon to control and make changes to the rear air control regularly. Now it has been removed and it is much more a nuisance to go through menus to find the control. I am not a happy customer. My getting to know manual shows this icon for operation access. I want to have the icon restored to my infotainment display to eliminate trouble while driving to find this control. I would appreciate an immediate answer. And software update fix. The dealership did everything possible to find the problem but there was no solution.

The Service manager was a waiting my arrival to have routine service on my vehicle. He was aware of what I needed done. Also, he was polite and knew that my time was import to me. I highly recommend their services

Was done in normal time. Hadxan oil change done.

Sales manager Mike did everything he can to get what I wanted on my deal for the new truck. Ivan was right there with him on making everything happen.

Well....I waited almost 2 hours for an oil change,because they only had 1 technician according the lady at the counter that works there. And my oil change was almost 100 bucks ! I can go to another shop for way less....the technician left smears and suggested on my hood and fenders

I called and asked to drop off my vehicle the day before and they say not a problem. Told where to leave it. They called me the next day that my vehicle was ready and didn’t take all day. Truck sounds great.

Very friendly. 100% professional

Service Manager “Mike” is an excellent person to deal with. He keeps you informed during the whole operation.

Excellent

Carmen was awesome

Everything was good

Everyone was helpful when at the dealership.

Truck broke down on the side of the road and had to get it towed to Victory GMC. Jarreau was the one who took care of me and got my truck in the shop as soon as possible. They diagnosed the problem and found my fuel pump control module had gone out. They ordered the part and got my truck fixed within 2 days. I really appreciate the fast turnaround and all the help from Jarraeu and team!

All went well

Quick service and friendly staff.

The team at Victory is top notch. I always appreciate the prompt service they provide.

On time very professional

I am always so appreciative of Michael (and all the service reps at the desk) taking care of me. He is so pleasant to deal with and makes me feel that I am in good hands. Thank you!

Came in for service and dept had no idea what we were there for. Plus they did not fix the issue. Was only there for 2 hours

Jurreau is very attentive and polite and professional salesman

Satisfied

Great experience and service

Fast and friendly service, Jarreau was very courteous.

Repair was done sooner than anticipated. Happy with warranty payment.

Fast and Friendly

Thank you Mike for scheduling our appointment quickly. We were in and out within the hour.

Israel found what we needed quickly with ample communication and with the friendliest attitude. This was not our first car purchase but was the best experience purchasing a vehicle throughout all the dealerships.

I ordered flares for my truck. They called and let me know flares had arrived, they installed them the next day. Quick and easy did go job.

great job done on my vehicle in a timely manner

My service person Michael was very informative and professional. The service provided and recalls that GMC did was great. Truck shifts smooth and I am happy. That being said I had a dolly that was stolen out of the back of the truck (not GMC's fault) and when the truck was picked up the floor mats and steering wheel had grease on it.

Very professional staff and was prompt in serving me. Instructions were given and succinct. I will be back for this kind of service.

Good experience. Everyone was kind and helpful.

Always treated well at victory

Dealt with Michael and Krystal. Servicewas great and professional . David worked on repairing my car and did a great job. Great people and great service!! Always!

We broke down 20 miles outside Victoria. You service coordinator has us set up with a tow, a shuttle for all my passengers and dropped us off at the rental agency. From the time we broke down until we were back on road was under two hours. He went above and beyond my expectations. Awesome Job!

Very professional and courteous

Was simple and quick. Thanks

Was excellent

Mike in service explained everything on what they did and was very professional

Diligent and timely

My appointment was 2 weeks after initial diagnosis, When I arrived (early) for my appointment the Service advisor had not made a rental car reservation. No cars were available to rent until several hours later. This put me behind my work schedule. After repairs were made (major engine oil leak) I took my vehicle to have the oil changed at a shop in Port Lavaca. Once on their rack they showed me the mess that was left after your dealership repairs. They was oil still dripping from all over the underside of the vehicle. No post repair cleanup had been done.

Brittan Kabela made the transition of trading and buying smooth and easy. His professional yet personal manner was greatly appreciated.

Had oil changed and tires rotated. Did good job!

Very professional and my service was done on a timely manner.

They always take good care of me when I'm there

Great service and within the estimated time!

We got a recall for air bags. They said they would have to order parts and that they would call us when parts came in. We waited 2 months and we never heard from them. I called them and they said they came in last week. They said they could get me in in March. I told them GMC kept calling me and emailing me about getting it done. In fact letter said not to drive truck with passenger until done. The service dept scheduled me for the next week. Appointment was for 1:20pm, and I took in early around 9:30am and they said they would call me. It was 5pm and I never heard from them so I called them at 5pm, and they it had been ready for awhile.

Very nice and friendly Fast service

My visit to Victory GMC was handled promptly and professionally. My truck was taken to the service mechanics garage and I was offered a shuttle ride home. The entire service staff is very friendly and offers complete assistance. It is nice to know you are you are taken care of.

Was great. My part came 8n and was notified and ask when I wanted to 8nstall it I gave them a day and and they said sure thing and my truck came out great.

scheduling went well and I was provide with transportation to and return from my house when repairs were finished

Outstanding service !!! Thank you!!

Had first oil change/ tire rotation on 2026- just about to pull out into traffic when back tire went sideways and lug nuts fell onto the ground.

The service was good and your people were polite

Very comfortable and did not have to wait very long.